Hi ​@wvanbeckum, thanks for posting in the Lucid Community! Sorry you’re having trouble here but I’m happy to help take a closer look at this.

First, I recommend trying the following two steps. Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

• Could you have your students try this again in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? 

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot or screen recording of the issue.

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac)

• A temporary Document Support PIN for this document. This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thanks in advance for your help and patience!