Pen Input Pans Instead of Drawing

Question

I use lucid whiteboard for my classes. For around half an hour it will work just fine with my pen. Then, randomly, the pen will stop being able to write, and it will just pan on the page. I have to close the tab and reopen the whiteboard in order to get it to stop. I have had the issue with WebGL active and inactive. I am using a lenovo thinkpad with touchscreen and pen input. 64 bit operating system. Windows 11. Intel Core Ultra 7 processor. 16GB ram. Intel R 128MB graphics card. With Windows feature pack. I have tried choosing a different tool and that does not fix it.

Humas1985 · Answer

Hi ​@gveachThis may be related to the interaction between Windows pen input, Microsoft Edge, and Lucid’s canvas. Since the issue persists with WebGL both enabled and disabled, I’d recommend testing the latest Chrome or Firefox, checking Windows Ink/pen settings, and toggling Edge hardware acceleration. If the issue continues, capturing the browser version and Lucid diagnostics information would help Lucid Support investigate the recurring pen-to-pan state.Hope this helps !!

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