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Noel B
November 18, 2020
Solved

Org Chart Image URL won't update pictures

  • November 18, 2020
  • 11 replies
  • 304 views

I created an org chart.  For the Photo I have their linkedin picture URL.  When I created it it worked great and the images showed up.  Now a month later none of the images show.  Why is this?  How do I get it to refresh?

Best answer by Clara H

Hi Noel

Thanks for posting on the community! If this issue is occurring with all of your images please follow these troubleshooting steps:

  • Could you try opening your document in a private or incognito window to help us narrow down the potential cause?
  • Could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

If this issue is not occurring with all of the images please check the image URL's you added to your org chart. Most likely these links have expired in Linkedin and will need to be replaced. Take a look at the Org Chart article in our Help Center to learn how to edit your image URL's in your org chart.

Please reach out again if this issue persists! Hope this helps!

Comments

Whittney C
Lucidite
April 25, 2023

Hi Rodrigo thanks for that update! It should be importing the photos if the images are on your local hard drive. Could you provide a screenshot of the problem and the data file you imported to create the org chart (Google Sheets Excel or CSV)?