Org chart formatting changed and revision history is showing partial data

Question

My org chart (using the org chart template) suddenly is showing the direct report and total report count as [object/object]. There were no changes to the data source. This has never been an issue.

When I look at the history of the org chart it’s also showing only partial data (ie for one employee a name and location - for another employee the name is object/object and location is as well)

I’ve restored the google sheet to a previous version just to see if that did anything but the result in lucidchart is the same.

Direct and Total report count:

Version history:

aparrish · Answer

​@TRKcould you try the following steps to help us narrow down the potential cause?Sometimes account performance issues can be related to Internet security/speed or browser issues. These steps will help us eliminate that possibility.Opening your document in a private or incognito window.For help with opening an incognito window, please see thiscommunity post.Connecting to a different network or disconnecting from your VPN (if applicable)If those don’t resolve the problem, can you please send the following information?A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac)A temporary Support PIN for this document.For more information on generating a Support PIN, check outthis Help Center article. This PIN is only accessible by members of the Lucid support team, so it can be safely shared within this thread.

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