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Question

Number of document and effective documents inconsistency

  • February 16, 2026
  • 4 replies
  • 21 views

Michel L
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Is there any reason why the total number of documents in a subscription (available from the admin panel in Usage Data) is different from real document number (retrieved from compliance=>discovery) assuming that I’ve choosen the last 3 years option in Date.
Regards.

Comments

Humas1985
Lucid Legend Level 10
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  • Lucid Legend Level 10
  • February 17, 2026

Hi ​@Michel L 

This difference is expected, and it happens because Admin Panel, Usage Data and Compliance Discovery might use different counting logic and data scopes is what i sense out of this article

Welcome to the Lucid admin panel – Lucid

It doesn’t itself explain the difference in how document counts are calculated — but it does establish that these two metrics come from different features.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards


Michel L
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  • Author
  • February 18, 2026

Ok thanks.

Even if counting logic is different, there must be a way to know why I cannot control the counting method to know how much documents I have in my subscription.

It’s very confusing.


Astrid_G
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  • February 18, 2026

@Michel L  as I understand it, files that are in peoples personal content are not searchable, but maybe being counted by one of these mechanisms


Michel L
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  • Author
  • February 20, 2026

Just to alert you about that.
for an administator with all the roles.


Using Usage Data  Total documents :                               231

Using compliance discover with created “Last 3 years” : 525

Using compliance discover with created Last 3 years location “Deleted documents only” : 301

(remark: Total documents + deleted = 231 + 301 = 532)

Rest API “api.lucid.co/documents/search” :                    613

Where is the truth?

Regards.