Hi ​@ovettel 

Thank you for the detailed information. Here are a few suggestions that you can try:

1. Update Edge to the latest version (even minor updates may correct compatibility recognition).

2. Try clearing your browser cache or opening Lucid in a private/incognito window to rule out stored configuration issues.

3. Use an alternative supported browser, such as Chrome or Safari, to determine if it may be a browser issue.

If the issue persists, I recommend submitting a ticket to the Lucid Support Team here: Submit a request – Lucid ,  and include your user-agent string, browser version, and a screenshot of the error.

Hope this helps.

Best regards,

Hi ​@ovettel, thank you for posting in the community! Have you had a chance to try the steps ​@Ria S shared in the above response? Please let us know if you are still experiencing the same issue after those steps - we’d be happy to take a closer look. Thanks!