I can’t access lucid apps with my main browser anymore that I use on my (Apple Silicon) Mac. Using the following browser (which *is* chromium-based, despite what the unsupported browser page insists telling me).
Microsoft Edge for Business Version 137.0.3296.68 (Official build) (arm64)
I guess it has something to do with the Edge for Business? This is pretty standard for company-managed Macs.
This is the user-agent string my browser submits:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36 Edg/137.0.0.0
Anybody experiencing the same issue?
Best answer by Ria S
Hi @ovettel
Thank you for the detailed information. Here are a few suggestions that you can try:
Update Edge to the latest version (even minor updates may correct compatibility recognition).
Try clearing your browser cache or opening Lucid in a private/incognito window to rule out stored configuration issues.
Use an alternative supported browser, such as Chrome or Safari, to determine if it may be a browser issue.
If the issue persists, I recommend submitting a ticket to the Lucid Support Team here: Submit a request – Lucid , and include your user-agent string, browser version, and a screenshot of the error.
Thank you for the detailed information. Here are a few suggestions that you can try:
Update Edge to the latest version (even minor updates may correct compatibility recognition).
Try clearing your browser cache or opening Lucid in a private/incognito window to rule out stored configuration issues.
Use an alternative supported browser, such as Chrome or Safari, to determine if it may be a browser issue.
If the issue persists, I recommend submitting a ticket to the Lucid Support Team here: Submit a request – Lucid , and include your user-agent string, browser version, and a screenshot of the error.
Hi @ovettel, thank you for posting in the community! Have you had a chance to try the steps @Ria S shared in the above response? Please let us know if you are still experiencing the same issue after those steps - we’d be happy to take a closer look. Thanks!
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A Lucid account is required to interact with the Community, and your participation is subject to the
Supplemental Lucid Community Terms.
You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
