Mind maps: error loading or altered documents (June 2nd, 2026)

I’ve logged in (no issues ever occurred prior) and I have had documents change (NOTE: both mindmaps) - one is unloadable and one is now all over the place visual wise.   I have tried to restore from days I know a version was fine - but it loads the same bad version.  

Hi ​@feersumengine,

Thank you for posting in the Community! I have reported this to our Development Team. In order to investigate this further, can you please provide the following information:

• Could you share a temporary Document Support PIN for this document? You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

• Do you have any additional context regarding the affected documents? Are they potentially data linked or any other common threads you know of?

We appreciate your help looking into this further!

What email address should I send this information to as this is a forum.  

Hi ​@feersumengine,

In an effort to centralize information and best support you, I have moved your post into this thread. This issue should now be resolved, but please let us know within this thread if you are still experiencing issues! Please note, the information requested is safe to share within this forum, the Support PIN it is only accessible by members of the Lucid support staff.

Thank you - but the issue is not resolved - the document is still not the same as I left it.  I will send these details to you under the knowledge that ONLY Lucid staff will see a support pin.

Hi ​@feersumengine, I’m jumping in for additional support! I’m sorry to hear that you’re still having trouble with this, and I’m happy to help.

Aisha and I are both on Lucid’s support teams- the PIN is only accessible to Lucid teams like ours as we work to continue investigating what might be causing the issue with your document. 

However, we certainly want you to feel comfortable! Which of the options below sounds best to you?

• You can share a temporary Document Support PIN directly within this thread following the instructions here. 
• Alternatively, I’m happy to convert this to a private support ticket, and you can share the PIN in the private ticket via email if you’d prefer!

Either way, Lucid takes the security of your account seriously. You’re in full control-  A support PIN expires automatically after 7 days after which we’ll no longer be able to access your document. If you want to revoke access to your document sooner, you can do so by following the steps here. 

Thank you for your help and patience here. Please let me know if you have any questions!