Thanks Lucid team!  The timeline integration is very slick.  One issue I found as I played with the new features is the “assignee” field is not searchable or rather the search isn’t returning results.  Please open a bug to resolve. 

Hi @KE_VH, 

Thank you for the reply! Can you provide a screenshot of the issue? 

Can do.  

it returns ‘Search Failed’ for any user.  I can scroll and see “Jackie” but i can’t search for her. 

Thank you @KE_VH, 

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English). Is this occurring in one document or multiple?

Hi Kelsey,  I have tried multiple browsers.  in and out of incognito mode. tried re-importing to cards. connected and disconnected from a VPN.  I’m using a wired gigabit connection.   The search simply does not work as intended.  It returns “search failed” in all cases.  The search on fields on than assignee work as expected.  The drop down menu shows all the expected names - the search however does not work.

Hi @KE_VH. 

Thank you for confirming that! Can you try the following? 

• Can you please confirm your Azure account still has access to this project in Azure DevOps? 
• Lucid can only connect to public Azure DevOps instances that allow third-party access. Can you make sure that you have enabled third-party access? 
• Most issues will be resolved by unlinking then relinking your Azure DevOps connection via Account Settings > Apps & Integrations > Lucidspark. Please note, we recommend waiting ten minutes before reconnecting.

Third party enabled.  Bi-directional updates work near instantly between Lucid and ADO. Assignee search can’t find users to assign/reassign to. 

Hi @KE_VH, 

Thank you for confirming. Have you attempted to disconnect and reconnect the integration? 

Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

I will not disconnect integration as I don’t want to work through MS entra approval again. Everything else is working.  Do you want me to post the pin here or is there a secure route to share a support PIN?

@KE_VH, I understand. Feel free to post it here. Support pins are only able to be used through our system and they require a specific ID to activate so only our support teams are able to use them.  It is secure to post them here. 

However, if you are still worried about it, feel free to private message me the support pin by going to my profile and clicking “Send Message.”

How do I make sure I’m using the new app and not the old app?  I unliked whatever was there and have added it back from the marketplace so I assume I have the new one connected now.  When I try to import work items I am met with the following (both on off VPN and inprivate/incognito, etc)
 

Hi @PatrickRadoszewski, 

Yes you should be on the new integration now, to verify, have you connected the Lucid Cards for Azure DevOps app to your Lucidspark account and linked Lucid Cards for Azure DevOps app to your Azure DevOps account from Lucidspark? 

You will need to do both in order for the cards to work, instructions can be found here.

@Kelsey Gaag 

Yes, in between steps 4 and 5 here is when I see the error message above.  I don’t get to the “Authorize” prompt.
 

Hi @PatrickRadoszewski, 

Thank you for the reply! Did you get Microsoft admin approval to use this integration?

Can you send a screenshot of the associated Javascript Console output when encountering the error in your first screenshot? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).