Hi ​@Peter1234 

It’s most likely that the “Microsoft Error GeneralException” indicates a communication issue between the Lucidchart add-in and Microsoft Word when attempting to insert a diagram.

Here are a few steps you can try to resolve the issue:

1. Ensure Microsoft Office is Up-to-Date.
   Go to File > Account > Update Options > Update Now to make sure you're running the latest version of Word.

2. Clear Cached Credentials.
   Sign out of the Lucidchart add-in in Word, then close and reopen Word and sign back in. Sometimes refreshing the session resolves insertion issues.

3. Try Inserting a Different Diagram.
   Test with a simpler or different Lucidchart diagram to rule out issues with a specific file.

4. Use the Web App as a Workaround
   You can open your diagram in Lucidchart online, download it as a PNG or JPEG image, and insert it manually into your Word document.

5. Check Internet Connection and Firewall Settings
   Occasionally, security settings or network restrictions can block the communication needed between Word and Lucidchart.

If none of these resolve the issue, please submit a ticket to the help desk here for further assistance: Submit a request – Lucid