memory

Hi ​@Feniks2025! Thank you very much for reaching out to the Lucid Community. I’m very sorry to hear you are encountering errors about the storage/memory showing as full. I completely understand that the error popping up can become very frustrating for your workflow!

I highly recommend checking out our Troubleshooting: Storage article from the Lucid Help Center for steps to resolve storage/memory issues. 

Here are a couple of additional things to consider when working with storage/memory:

• You can check how much of your storage is being used and what it is being used by your account settings under the "Plan and Billing" tab. If you hover over each of the colored sections, you can see what that portion of the storage represents.

• Since you delete projects after developing and downloading them, it is likely that the images are remaining in the Image Manager (if you use images in your projects) and the deleted projects are remaining in the trash folder, filling up the storage of your account.

• Images generally take up the most space in your account, it is recommended that you clear out as many images as you can from both your documents/boards and your Image Manager. You can access your Image Manager from the file menu at the top of your diagram editor in Lucidchart (File> Settings> Image manager). 

• Please note, when deleting documents, in order to free up storage space you will need to navigate to your trash folder and select to delete the documents from your trash as well.

I do hope this helps! Please feel free to let me know if you have further questions.

Best,

Justin J.