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Zoe H102
September 15, 2026
Question

Lucidchart notification in Slack is confusing/problematic

  • September 15, 2026
  • 2 replies
  • 3 views

Recently in our Enterprise account, sharing a Lucidchart link in Slack triggers an automated post reading: Hey, will you take a look at this Lucidchart document?”

Our primary concern is the wording: because it reads like an impersonation of the sender rather than a standard app notification, it creates confusion in our team threads where users have usually already provided context for the link. It also clutter feeds without an option to dismiss or opt out, like standard link previews allow.

Could you please consider adding an option to disable these posts, allow users to dismiss them, or update the text so it doesn't impersonate a user? I’d love to avoid disconnecting the Slack integration entirely. Thank you!

Comments

Leianne C
Lucid support team
September 15, 2026

Hi ​@Zoe H102, thank you for posting in the community! To help me take a closer look at the issue, would you mind sharing an example screenshot of the automated post that you’re seeing? Please feel free to censor any personal and important information. 

If you have any questions or concerns, please feel free to let me know! 

Zoe H102
Zoe H102Author
September 15, 2026

Hi ​@Leianne C  – Thanks for responding. After testing, it seems to happen for all DM links (both incoming and outgoing), and feels like it started within the last week or two.

My main feedback is really about the phrasing… because it sounds like a direct message from the user rather than an automated app prompt, it feels like an impersonation of the sender. If it used clear system notification language, it would feel much more transparent. However I do actually think it’s a completely unnecessary message – and don’t even understand what it’s purpose is. (And see how there’s not even an x to remove it from my feed?) Thanks again for your help with this!