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January 31, 2024
Solved

Lucidchart Google Slide not updating

  • January 31, 2024
  • 12 replies
  • 358 views

Hi I have created a new process map in Lucidchart and I want to add it to my google slide deck that has other charts I’ve created. I have added a new slide to my slide deck. I have selected the new slide. I have opened the add on, browsed my process maps, selected the thumbnail for the new one and clicked “select” However my google slide deck is not updating. Why is this?

Best answer by Amelia W

Hi @NaomiVANZ, thanks for posting in the Lucid Community!

If your diagram isn’t updating, would you mind verifying that the correct diagram is inserted? In some cases, if users have multiple similar diagrams, they may have inserted a different one.

If the issue persists, could you try opening the Google Slide in an incognito window to rule out browser interference? Would you also mind connecting to a different network to rule out any connection issues?

Comments

Leianne C
Lucid support team
March 8, 2024

Hi @NaomiVANZ, thank you for giving that step a try and sharing a screenshot and @vinodhanands for sharing what has worked for you. 

Could you both confirm if is this only happening in Google Slides or are you having this issue in Google Docs and Google Sheets as well? 

Is the issue happening to specific documents or is it happening to any document you try to insert?

This information will help us better understand the issue you’re experiencing. Thank you!

May 2, 2024

Was there a resolution to this? Mine is not working, same issue.