Hello Lucid Community,
Lucid is currently experiencing an issue with loading documents.
You may see an error code on your home page that says "There was an error loading your documents, please try again later or contact your systems administrator”.
Our Development Team is urgently looking into this. We’ll provide an update via this thread as soon as the issue is resolved. In the interim, our apologies for any inconvenience the issue causes.
If you are experiencing this, please comment below with as much as the following information as you can provide:
- A screenshot of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
- A Technical Support PIN for your account. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Feel free to let us know if you have any further questions in this thread. Thanks for your help and patience!
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