Lucid help center in French

Question

I had a problem trying to import a Draw.io file and when I clicked the Get help link, it gave me a permanent redirect from https://help.lucid.co/hc/articles/16389149809428-Import-files-into-Lucidchart to https://help.lucid.co/hc/fr/articles/16389149809428-Importer-des-fichiers-dans-Lucidchart

When I tried to go to the root help url, https://help.lucid.co/ it first redirected me to https://help.lucid.co/hc and then to https://help.lucid.co/hc/fr via permanent redirect.

I don’t know French. How do I translate it back to English? The Chrome Google Translate option is not in the url bar.

Ria S · Accepted Answer

Hi ​@NJ13Thanks for reaching out.It sounds like your browser may have automatically redirected you to the French version of Lucid’sHelp Center based on your location or language settings. To switch back to English, you can manually change the language in the Help Center footer.Here’s how:Scroll to the very bottom of the Help Center page.Look for a language dropdown in the footer (bottom left) — it may currently show “Français”.Click it and select “English” from the list.(See screenshot below)That should refresh the page in English and stop future redirects to the French version.If you're still unable to access the article in English, here’s a direct link to the English version of the Draw.io import help article:🔗 Import files into Lucidchart (English)https://help.lucid.co/hc/en-us/articles/16389149809428-Import-files-into-LucidchartLet me know if you have any other questions — I’m happy to help!

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