Lucid diagrams are not loading properly

Question

We recently migrated the one Confluence cloud instance to another Confluence cloud instance. At the time of migration, we didn't install the Lucidchart Diagram Connector plugin on the destination instance. Now, users are requesting this add-on to access previously connected diagrams.

We've since installed the Lucidchart Diagram Connector plugin on our destination instance, and while we can connect new diagrams, users still can't access the previously connected diagrams on Confluence pages, encountering the following error.

Sorry!
Unable to copy, move, or duplicate Confluence pages with macros. Try copying the page first, deleting macros showing errors, and reinserting the macros.

Flow ID: 5fba31a0d410ea53
Time: 2026-07-22T09:09:53.042Z

Humas1985 · Accepted Answer

Hi ​@Varaprasadraju DevanaboyenaThe Lucidchart Diagram Connector does not currently support automatically migrating existing embedded Lucidchart diagrams from one Confluence Cloud instance to another while preserving the original references.To learn more -Confluence spaces migration | CommunityHope this helps !!

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