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Question

Lucid Card details missing in current version display

  • April 17, 2026
  • 1 reply
  • 7 views

StacyK
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My colleague opened a Lucid Spark board and found the status missing from our Lucid Cards. Opening the edit view for the card, no field data appears.

No field data included, even Title, which appears

Poking around the revision history, selecting an earlier version enables the display. Incrementing back to the current version corrects the view, but after closing and reopening the document the data is still missing.

  • I tried correcting the display and making an edit (added a card), same result when reopening.
  • I corrected the view, then copied the document. The new document includes the desired data, but then I’ve lost the revision history.
  • This content is on a second page added by switching to Chart editing.

On the Lucid Chart side, I found history reflecting data changes on 80 objects (the whole board).

Where’d the data go?

 

Comments

aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • April 18, 2026

@StacyK the issue could be tied to a legacy version of the Smartsheet integration. The original legacy version will be deprecated in July and the related Lucid Agility Accelerator is no longer available for purchase. I recommend transitioning over to the newest Smartsheet integrator. If you have a paid subscription, you can submit a ticket to our Product Support team.