Lucid Card details missing in current version display

​@StacyK the issue could be tied to a legacy version of the Smartsheet integration. The original legacy version will be deprecated in July and the related Lucid Agility Accelerator is no longer available for purchase. I recommend transitioning over to the newest Smartsheet integrator. If you have a paid subscription, you can submit a ticket to our Product Support team.

This board was drawn by hand.

​@aparrish Are you with Lucid? As an infrequent visitor I’m not sure reading your profile. I’ll assume yes since you mention the Smartsheet integration - that was added Friday out of curiousity.

Hello ​@StacyK, thank you for posting in the Lucid Community! ​@aparrish, thank you for your comment here. 

Just to clarify, ​@aparrish is one of the top contributors in the Lucid Community, and she is part of our Lucid Legends program.

My name is Andrea and I work in Product Support with Lucid. Just want to jump in this thread and continue supporting you. 

Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thanks for your help and patience here as I dig into your document. 

Thanks, Andrea. duDTLptsd52H07KEHEiGcmwBl5bCngNqxA191806571

Is document access limited by the Document PIN? From the Technical PIN description, I guess that access to other documents is enabled. Is that accurate?

Hello ​@StacyK, thank you for your question here. I apologize for any confusion here. That's correct!

The document support PIN you've provided allows our Lucid support team to view that one specific document. The technical support PIN grants us more access at the account level- such as viewing all documents or creating test documents.

To clarify- are you seeing this behavior in just the one document, or across multiple documents in your account?

The PINs expire automatically after seven days, at which point we will not be able to access your documents or account. You're in full control! If you want to revoke access to these items sooner, you can do so by following the steps here: View PINs and revoke access. You can read the full documentation about these PINs here.

The PIN is safe to share in this thread, but if you prefer, I'd be happy to move this conversation to a private support ticket. We take the security of your account seriously and certainly want you to feel comfortable.

No, I have not witnessed this issue elsewhere.

Yes, let’s move to an internal ticket. I’d rather not share a Technical PIN due to customer privacy. Thank you!

Hello ​@StacyK, I have gone ahead and moved this to a private support ticket. You can expect to receive an email to the address associated with your Lucid account.