If you are receiving an error message when attempting to sign into Lucid using SSO (single sign-on) from the Lucid login page, we recommend the current workaround if your account has sign in from identity provider (IdP) enabled:
- Log into your identity provider directly (Okta, Microsoft Entra ID, JumpCloud, Ping Identity, etc.) to access your company’s account through SSO.
- Navigate to the My apps, User portal, or your Application dashboard in your IdP.
- Select a Lucid app from your options, common names include: Lucidchart, Lucidspark, or Lucid (All products).
Note: Here are example images of a chiclet in Okta and a tile in Microsoft Entra ID . The Lucid apps may look different depending on the IdP you use, but the general instructions should still apply.
If the issue persists, it is possible that you are being impacted by an expired SAML certificate. This Verify if you need to replace Lucid’s SAML signing certificate post has instructions to verify and fix this issue, please follow the instructions in the post or send it to your Admin or IT team if you don’t manage your account’s IdP so they can replace this certificate for the account.
