The contents of this post will be applicable as of February 23, 2025 at 1:00PM MST/8:00 p.m. GMT/7:00 a.m. AEDT. If you are seeing this prior to that time, please refer to this Lucid’s SAML signing certificate replacement post for instructions to verify if you are impacted and for instructions to replace your certificate.

How to verify if you are impacted

To verify you are having this issue:

1. Go to https://lucid.app.
2. Log out of your Lucid account, if you’re currently logged in.
3. From the Lucid log in page, click the SSO button.
    

   

   
   
    

4. In the text box, type in your organization’s domain (“example.com” portion of your email address).
5. You may see a “choose your identity provider” flow, if you do select your preferred provider.
6. Enter your credentials into your organization’s SSO (single sign-on).
7. If you hit an error page, you are likely impacted.

If you were successfully able to log into Lucid after following steps 1-6, your company was not impacted by the signing certificate rotation and there is no need to take any further action. If you hit an error page, as mentioned in step 7, you are likely impacted by the rotation of our SAML certificate on February 23, 2025 as addressed in this Lucid’s SAML signing certificate replacement post. 

To resolve this issue for your Lucid account, you need administrator access to Lucid and your account’s identity provider (IdP). If you aren’t an admin, send this post to your IT team or start an internal request as soon as possible and in the meantime refer to this Log into Lucid from your identity provider post for instructions to get logged into Lucid.

How to replace your certificate

To complete these steps to replace Lucid’s signing certificate, you need administrator access to Lucid and your account’s identity provider (IdP). If you aren’t an admin, please forward this to your IT team or create a ticket in your internal system as soon as possible.

For Lucid account owners or account admins:

1. Log into Lucid directly from your identity provider.
2. Select Admin from the More menu in the bottom-left of the homepage.
3. Select App Integration from the left-hand menu.
4. Click on the SAML tile.
5. Scroll down and click Download metadata. 
6. Provide this file to your IdP admin.

For IdP admins:

1. Log in/navigate to where your IdP applications are managed.
2. Search for and locate the Lucid app in your IdP.
3. Upload the file that was downloaded from Lucid into your IdP.
   • Instructions for where to locate this in your IdP, refer to this post.

If you are unable to log into Lucid directly from your IdP and need further assistance, please contact support.