JASN Export does not include all the data I need

Question

I want to export a Spark/Chart diagram to JSON for onward use. The diagrams are all conceptual data models built using Containers and standard shapes. We used the notes field extensively tagged to a shape.

When exporting to JSON (in either spark or chart) some of the data is missing. For example this notes field. Have investigated it seems we can tag the container shape with custom fields which might be an option. Also it looks like the CSV does have the notes but it also has a lot of stuff I don’t want and would have to write macros to strip out. I’ve not yet tried VSX which I assume is just XML.

Have I missed something obvious or is this the limit of the export functionality? I can provide examples of what I mean if helpful.

Thanks!

aparrish · Answer

​@Alex-LeighThere are a few specific things worth noting when working with exporting your document:Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.If the issue persists,can you please send a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).Here’s the help article on exporting a Lucid document and includes exports to JSON:https://help.lucid.co/hc/en-us/articles/16324571257492-Export-or-print-a-Lucid-document#export-csv-vsdx-vdx-jsonIf this is still an issue after all the above, pleaseshare a temporary Document Support PIN for this document.This will help official stafftake a closer look at what’s going on.This PIN is safe to post in this threadbecause it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article:Generate a Lucid Support PIN.

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