Issue with Exporting Confluence Page to Word When Lucidchart Diagram is Embedded

Hi ​@Kenan.Haciomeroglu, thank you for posting in the community! As a first step, could you please confirm if your Lucidchart diagrams are embedded using the rich viewer? If yes, would you mind switching it to the simple viewer, to see if that version allows the page to export correctly? 

If the issue persists, could you please share a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you for your help! Please let us know if you have any questions. 

Hi Leianne thank you for your answer! How can i confirm my Lucidchart diagrams are embedded using the rich viewer ? Also how can i change that can you direct me? Here is the console logs below;

Hi ​@Kenan.Haciomeroglu, thank you for sharing the JS Console screenshot! To switch between rich and simple viewer, you will need to access the display properties the inserted document by following the steps below:

1. Click Edit at the top of the Confluence page.
2. Select the document. 
3. Click Properties from the options bar that appears below the document to open the display properties modal.
4. Click Save after selecting on/off for Rich Lucidchart Viewer.

I hope this helps! Please let me know if you see any changes after trying this step.

Hi ​@Kenan.Haciomeroglu, thank you for sharing the JS Console screenshot! To switch between rich and simple viewer, you will need to access the display properties the inserted document by following the steps below:

1. Click Edit at the top of the Confluence page.
2. Select the document. 
3. Click Properties from the options bar that appears below the document to open the display properties modal.
4. Click Save after selecting on/off for Rich Lucidchart Viewer.

I hope this helps! Please let me know if you see any changes after trying this step.

Hello again; as you define i select the options like below; but still getting the same issue unfortunately