I’ve seen a couple other posts with this same issue but haven’t seen a fix yet. When I try to “make a copy” of a specific file, I get the lower corner popup ”generating copy” but it immediately disappears and nothing happens. No error message but also no copy. It is on one specific file, as well as all copies of that file. I am on an enterprise account where this error is occurring on these files for two users, but a third user is able to make copies. I have tried using an incognito window. Thanks!
Solved
Issue Making a Copy of a Specific Document
+1Best answer by justinjohnson57
Hi again,
I have good news to share with you! Our development team has let me know that the issue with making a copy should now be resolved. I’m sorry for any inconvenience this may have caused.
If you’re still seeing the issue or have any other questions, feel free to reach out. I’m happy to help!
All the best,
Justin J.
+2Hi
It seems that you are seeing this issue when you attempt to “Make a Copy” from within the “Documents” page, is that correct? If so, are you also getting the same issue when you open the file itself and try to “Make a Copy” from within there? For example, you would open the file as usual and then click the hamburger menu and select the “Make a Copy” option from the dropdown.
If that does not work, could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
Additionally, if you are still seeing the issue after trying to make a copy from within the file and after changing your network settings, could you please send a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Best,
Justin J.
+2Hi again,
I have good news to share with you! Our development team has let me know that the issue with making a copy should now be resolved. I’m sorry for any inconvenience this may have caused.
If you’re still seeing the issue or have any other questions, feel free to reach out. I’m happy to help!
All the best,
Justin J.
+1Apologies! I didn’t mean to ignore your original message. I did eventually get it to work! Thanks!
+2No worries at all,
Happy to help! Please feel free to let me know if you run into any further issues or have any additional questions/concerns. 😁
Regards,
Justin J.
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