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Question

Import thumbnails error

  • March 22, 2026
  • 1 reply
  • 8 views

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Still battling with the import of .pdf thumbnails. To be fair the process is better than it was during my earlier issue 8 months ago. I am now thinking of cancelling my subscription to lucid and going with another solution. I import the .pdf and then switch to the second page. After some processing, i try to import the thumbnails, but after they are uploaded and frustratingly show the correct images they all turn to an error icon and I see “Image upload failed” error message.

Comments

Leianne C
Forum|alt.badge.img+15
  • Lucid support team
  • March 23, 2026

Hi, ​@George Drake, thank you for posting in the community. I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.