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Question

I receive this error message when trying to log into LucidCharts from the google docs extension.

  • February 15, 2026
  • 1 reply
  • 0 views

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First, I click log in on the side bar. 


 

Next, I select Grant Access 
Then I receive this error message. 

I already granted admin access to the Lucid Chart extension. 

Comments

aparrish
Lucid Legend Level 7
Forum|alt.badge.img+15
  • Lucid Legend Level 7
  • February 15, 2026

@mosaicomentors this could be an issue with the browser you are using. Please make sure the browser you are using is updated to the latest version. Since you already have a paid plan, if that doesn’t fix it, submit a ticket to our Product Support team.