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Question

I need a refund.

  • March 15, 2026
  • 2 replies
  • 10 views

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After the 7-day free trial, my payment was deducted, but I couldn't use all the functions at all. I hope to get a full refund.

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Comments

aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • March 15, 2026

@wnjrzy135665 submit a ticket to our Billing Support team for a refund.


Zuzia S
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  • Lucid community team
  • March 16, 2026

@wnjrzy135665 Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.