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I lost my previous Lucidchart diagrams and I have a paid account

  • 12 February 2024
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I am on a monthly plan which is paid up to date, but today I discovered all my [previous flow charts are gone. Is there a way to restore these? 

 

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Best answer by Eric R 13 February 2024, 09:57

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Hi @araratbusinessconsultants, thanks for your post! We have moved the conversation to a one on one email support ticket, as this requires personal information to investigate. An agent from the Lucid support team has reached out to you already to help with this.

If anyone else has trouble locating their account or documents, please reach out via this form and our support team would be happy to help you!