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It seems that te text feature is not working as expected in Lucid chart. Specifically when I add a text box to the chart, and then I try to add lines or background, the options are not available. Moreover, in any box, when I select the text and try to move it to the upper side or to the sides, the text does not move. I’m attaching the screenshot for this:

 

unable to add lines to text box

 

This is an example that the text does not move when moving around the text inside a shape.

 

 

I keep clicking on the “Up” button, but the text stays in the bottom of the shape.

Hi ​@cfloressuazo 

Can you give a try with the new board and see the behavior, simply i tired and it is completely working fine.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards


Hi ​@cfloressuazo, thank you for posting in the Lucid Community! Similar to ​@Humas1985, I have also tested this function on my end and was unable to replicate your issue. Are you still having trouble with this? 

Below are some troubleshooting steps I recommend to begin with: 

  • Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
  • Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
  • A temporary Document Support PIN for this document. For more information on generating a Support PIN, check out this Help Center article.

Thank you for your help and patience as we work to resolve this! Please let me know if you have any additional questions or concerns. 


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