How to get entire previewed template

Question

Hey folks,

I previewed a specific retro template (Sprint retro - new) that I’m interested to use. However, once I select the template, not all of the elements seen in the preview are on the board. Is there any way to get access to a template as previewed?

Thanks!

Allison

Ria S · Accepted Answer

Hi @AGFunesIf you're not seeing all the elements from the preview once you select the "Sprint Retro - New" template in Lucidchart, here's what you can try to resolve the issue.1. Check Your PlanFirst, verify what Lucidchart plan you’re on (Free, Individual, Team, or Enterprise). Some templates and features are only fully accessible with premium plans. If you're on the free or a lower-tier plan, the missing elements could be related to limited access to premium templates. Upgrading your plan may provide access to all features of the template. See more information here:Lucidchart Plans – Lucid2. Double-Check Template SelectionEnsure you are selecting the correct template (e.g., "Sprint Retro - New") from the template gallery. Occasionally, similar templates might have different content or layouts.3. Check Hidden Layers or ContainersSome templates might include content within layers or containers that are collapsed or hidden by default. Expand all layers and containers to see if the missing elements are there. You can do this by opening the layers panel and ensuring no layers are hidden.4. Template Update or VariationsTemplates may vary between updates or have slight differences depending on your Lucidchart version or settings. Try refreshing the page and selecting the template again to ensure it loads properly.Hope this helps!RegardsRia

aparrish · Answer

I believe that the template preview is used to show what is possible with the template but may not automatically have all those elements when clicking on it. If it was possible to get access to all the elements, I imagine that could require an extra cost. Someone please correct me if I’m wrong.

1. Check Your Plan

2. Double-Check Template Selection

3. Check Hidden Layers or Containers

4. Template Update or Variations

1. Check Your Plan

2. Double-Check Template Selection

3. Check Hidden Layers or Containers

4. Template Update or Variations

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