I've tried turning the setting on and off in both places as well as refreshing and clearing my cache but nothing seems to work.

I am seeing the sam problem.  Is this a newly introduced bug?

I am using Chrome. I solved my problem by going into the "View" menu of LucidChart and enabling the "Use WebGL" option. Good luck!

Have the same problem

Hi Hector

Thanks for reaching out in the community. You can turn off the grid lines by going to document settings from the file menu and switching the snapping toggles under “Grid and Snapping”

If that doesn’t work, can you try opening the document in a private or incognito window?  Sometimes document performance issues can be related to a poor internet connection or browser issues. If the issue persists please try turning off WebGL. This can be done by going to View > Use WebGL and un-selecting this option. If the issue continues please follow up in this thread. Thanks for your patience.

Hi 

I have turned off show grid and WebGL and changed my account preferences but still getting the grid when I export to google drive and look at the document.

Any other reason why I cannot get the grid to disappear?

Best Wishes

Avril 

Hi Avril

Thanks for continuing this thread! Could you send a screenshot of the issue you are seeing? 

Ok so in trying to demonstrate the problem I created a copy to remove confidential information and the copy seems to be working fine which is even more strange. 

Hi Avril

I am happy to hear that you were able to get it working. If you would like to troubleshoot your issue further or if anyone else is experiencing this issue please follow up in the thread.

Hi, I’m still having a problem with this. If I turn off the infinite canvas in order for the embedded chart to look nicer, I get grid lines. They disappear when I turn the infinite canvas back on. I have the grid lines turned off, so cannot work out why it’s not working properly. Any advice?

Hi @romana, could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue.
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!