Solved

Frustrating of constantly failed to autosave and image not able to upload properly

Forum|Forum|1 year ago
December 10, 2024
12 replies
277 views

I’m not sure of the reason why this is happening. Basically, any of the screenshot I drag from a stimulator, it failed to upload/saved to the doc I’m working on. Well, sometimes, one or two survived. Nothing was found in the history of revision, nothing gets uploaded or auto-saved in the meantime. I’ve checked my storage where it has more than 1k GB left, and my internet is fast on both downloading and uploading. I’ve tried everything I could for this, and the support just replied me with all the trouble shooting tips on the website. I just don’t know what’s going on.

Best answer by Amelia W

Hi @alexyhz, thanks for providing those steps! Would you mind attempting to upload these images on another network? It’s possible that although your network connection is strong, there may be some other configuration in your network that could be causing this issue. Attempting on another network will help us rule out this possibility.

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alexyhzAuthor

I’ve double checked my storage, the image size and my internet connection. I’ve tried with using different format of the pictures, and different ways of getting the pictures in. Also, with the updates you had yesterday, where the fill was set to solid instead of image, the image was not the ones that I want. So far, one work around I tried yesterday was to save the screenshot then upload one by one, it still pops up the error, but it will get through some time. And I can’t really afford to lose the work so I had to keep the window open, while I spin up a new tab to double check if the work is saved. (And it’s very unreliable where the cloud sign is showing turned off most of the time) And yet, my internet was stable the whole time.

Amelia WAnswer

Lucid support team

Hi @alexyhz, thanks for providing those steps! Would you mind attempting to upload these images on another network? It’s possible that although your network connection is strong, there may be some other configuration in your network that could be causing this issue. Attempting on another network will help us rule out this possibility.

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