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Ashley C
Lucid support team
September 28, 2023

From Jamboard to Lucidspark: Ask questions and get support here

  • September 28, 2023
  • 48 replies
  • 968 views

If you’re new to Lucid and you’re coming from Jamboard, welcome! 

On September 28th 2023 Google announced the deprecation of Jamboard in the upcoming year. We’re excited you’ve made the choice to use Lucidspark and Lucidchart in your classroom, office, and anywhere else you may have used Jamboard in the past. We’re confident you’ll love Lucid as much as we do.

This post is the right place to ask questions about how to use Lucidspark tools and anything else you need support with regarding the change. Lucid experts are monitoring new posts and responses on this thread and are ready to answer questions and help resolve any issues that may arise—we’re here to help make the process as smooth as possible and help you learn to use Lucid like the pros.

Here are some of our best resources we recommend starting with:

Additional resources for educators:

  • See the Welcome to Lucid for Education help center article to learn more about our free educational plan, recommended integrations, and more resources.
  • Explore the Lucid for Education homepage for more ideas on how to use Lucid in the classroom, find lesson plans, use templates, and browse educator resources.

Ask your questions in the thread below. And feel free to use this space to share tips and tricks you’ve found that may help others as well!

This topic has been closed for replies.
Pinned Reply By Micah

The Jambord import tool is no longer available in Lucid. For alternative methods of working with PDFs of your Jams in Lucid, please view this community post:

 


For additional information, refer to this Transition from Jamboard to Lucidspark from our help center.

Comments

January 23, 2024

Has the Migration tool been released yet?  

Addie
January 23, 2024

Hi @JoSenja, the migration tool is set to be released in early February! 

Addie
Ashley C
Ashley CAuthor
Lucid support team
February 1, 2024

@JoSenja Great news! The Jamboard migration tool is ready. You can read more and see the steps in our Import Jamboard files into Lucidspark article. Feel free to follow up in this thread if you have any questions!

March 21, 2024

Hi @Ashley C , I have been following the step by step guide to migrate my Jams, but for some reason, I am unable to import my Jams. After I authenticate, I dont see my Jams to select and import.

Kelsey Gaag
Lucidite
March 21, 2024

Hi @Mr Gee

Thank you for posting in the Lucid Community! Do you mind trying the following steps to see if they resolve the issue? 

  1. Login into your account and go to Account Settings
  2. Click on Apps & Integrations > Lucidspark 
  3. Navigate to Google Drive 
  4. Unlink your account and then refresh your page
  5. Relink Google Drive to your account (make sure it is linked to the correct account)

Please let me know if you have any additional questions or if this does not resolve the issue. 

March 24, 2024

Hi @Ashley C , I have been following the step by step guide to migrate my Jams, but for some reason, I am unable to import my Jams. After I authenticate, I dont see my Jams to select and import.

Hi, I have the same problem. When I authenticate, the same google page reappear and I dont see my Jams to select and import.

March 24, 2024

Hi @Mr Gee

Thank you for posting in the Lucid Community! Do you mind trying the following steps to see if they resolve the issue? 

  1. Login into your account and go to Account Settings
  2. Click on Apps & Integrations > Lucidspark 
  3. Navigate to Google Drive 
  4. Unlink your account and then refresh your page
  5. Relink Google Drive to your account (make sure it is linked to the correct account)

Please let me know if you have any additional questions or if this does not resolve the issue. 

 

When I go to Account Settings/ Apps&Integration/Lucidspark /google drive, I can’t Save modifications. So google seam never connect.

Kelsey Gaag
Lucidite
March 25, 2024

Hi @FrenchTeacher

Thank you for the reply! Do you mind sending a screenshot of the issue so I can take a closer look? 

March 25, 2024

Hi @knield 

Tank you for your help. I send many screenshots : first in settings of lucidspark

then three scans when I try t connect my google drive account.

 

 

After this 3 pages, I return into the fisrt page and I can’t register, it’s look like the connexion with google doesn’t work.

Kelsey Gaag
Lucidite
March 25, 2024

Hi @FrenchTeacher

Thank you for providing that information! I have converted your post into a support ticket so we can take a closer look at the issue.