From Jamboard to Lucidspark: Ask questions and get support here

Has the Migration tool been released yet?  

Hi @JoSenja, the migration tool is set to be released in early February! 

@JoSenja Great news! The Jamboard migration tool is ready. You can read more and see the steps in our Import Jamboard files into Lucidspark article. Feel free to follow up in this thread if you have any questions!

Hi @Ashley C , I have been following the step by step guide to migrate my Jams, but for some reason, I am unable to import my Jams. After I authenticate, I dont see my Jams to select and import.

Hi @Mr Gee, 

Thank you for posting in the Lucid Community! Do you mind trying the following steps to see if they resolve the issue? 

1. Login into your account and go to Account Settings
2. Click on Apps & Integrations > Lucidspark 
3. Navigate to Google Drive 
4. Unlink your account and then refresh your page
5. Relink Google Drive to your account (make sure it is linked to the correct account)

Please let me know if you have any additional questions or if this does not resolve the issue. 

Hi, I have the same problem. When I authenticate, the same google page reappear and I dont see my Jams to select and import.

When I go to Account Settings/ Apps&Integration/Lucidspark /google drive, I can’t Save modifications. So google seam never connect.

Hi @FrenchTeacher, 

Thank you for the reply! Do you mind sending a screenshot of the issue so I can take a closer look? 

Hi @knield 

Tank you for your help. I send many screenshots : first in settings of lucidspark

then three scans when I try t connect my google drive account.

After this 3 pages, I return into the fisrt page and I can’t register, it’s look like the connexion with google doesn’t work.

Hi @FrenchTeacher, 

Thank you for providing that information! I have converted your post into a support ticket so we can take a closer look at the issue. 

Hi,

I’ve migrated my Jamboards successfully but I’m confused at the layout when I open my Jams in Lucid. All the frames seem to be squished into one page.  I would like to be able to open each of the tiny frames to present each frame as a slide.  Your help is appreciated. 

@Yee Hi! Apologies for the trouble. Would you be willing to share a screenshot of what you’re seeing so I can take a closer look? I am also able to create a private support ticket from your post if you’d prefer to share privately.

This used to be on 20 different frames in one Jamboard.  Can you please share how I can present each frame?

Hi @Yee, thanks for the response. To clarify, are you able to move each frame independently even though they’re placed close together upon importing? Or do they move as a large group? 

Thanks I have change my email adress and I can access to my google drive. But now I can’t see my jamboard

Yes it worked. Thanks so much.

Now there is another issue. My jams are all squished onto a single lucid page. Is there a way to change it so that a single jamboard page occupies a single lucid page?

Hi,

It works for me. Thanks a lot

Hi @FrenchTeacher, 

Thank you for the reply! I’m glad it worked for you, please don’t hesitate to reach out with any additional questions!

Hello, I want to migrate from jamboard to lucidspark. However I am stuck as I cannot find Board Import option in ‘New’.

Is there any other option? I am following this guide https://help.lucid.co/hc/en-us/articles/18625100378644-Import-Jamboard-files-into-Lucidspark

Any guidance will be highly appreciated.

Thanks.

Hi @Pascale, 

Thank you for the reply! To import your Jamboard you will need to click the + New button in your document library.

Thank you Knield for your quick support and response, I managed to do it now. 

@Pascale Happy to help! Please let me know if you have any other questions!

I have the same problem too! I tried it in Chrome and other browsers. It just won’t work. Takes me on the exact same loop as described later in this thread by @FrenchTeacher 

Hi @Heyfa, thank you for continuing this thread. If you haven’t already, could you please give the steps outlined in my colleague Kelsey’s comment a try? Please let us know if you see any changes after trying this!
 

Hi @knield 

Tank you for your help. I send many screenshots : first in settings of lucidspark

then three scans when I try t connect my google drive account.

 

 

After this 3 pages, I return into the fisrt page and I can’t register, it’s look like the connexion with google doesn’t work.

im still having this issue, though i created a lucid account with a protonmail email, how was this solved?

if needed i can provide screenshots myself. also is there support from importing  images? this problem persists on mobile. the second page looks a little different for me as it just excludes the other account on my laptop.