Fix crooked lines in PDF/image exports

Hi ​@MetabolismCreator123, thank you for posting in the community! To confirm, is this happening to this specific document or have you noticed it with other documents you try to export as well? 

Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article. 

Thanks for your help and patience. Please let us know if you have any questions! 

​@Leianne C I only got Lucidchart for this project, so I don’t have anything else to test. I made a quick test document with a few lines at different sizes and scales, and it seemed to work.

Edit: I did some other testing. Number of objects doesn’t seem to be the issue as far as I can tell. And moving the section I posted into its own document still has the issue.

Here’s the PIN: duqlsDHNGzlREYj26oI30gzOQeuYFyS7yZ145842671

Hi ​@MetabolismCreator123, thank you for giving that a try and sharing more information. Could you please share a description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download? This will help me reproduce the issue on my end.

Thank you for your help and patience. Please don’t hesitate to let me know if you have any questions or concerns. 

​@Leianne C I’ve tried PDF, PNG with and without background, and JPEG at all quality settings (screen and print). Only one document page. I tried both no crop and crop to content. It seems to primarily happen with the curved arrow lines, but it’s still visible on some straight lines. I’m not sure what else to try.

​@Leianne C has there been any update?