Observed behaviour
- When exporting a frame with contents (eg screenshots, post it notes etc), selected items are EXCLUDED from the PDF
- Eg a horizontal line
Expected behaviour
- ALL items within the frame should be INCLUDED in the export
Solved
Exporting frames to PDF removes shapes
+1Best answer by Leianne C
Hi
Could you please also share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks for your help and patience. Please feel free to let me know if you have any questions!
+15Hi
Would you mind sending me the following details so I can take a closer look at the issue?
- A description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download.
- If the document will export but does not look as you expected, please send me a screenshot of the exported file and a description about what is incorrect in the file.
Feel free to let me know if you’d prefer to move this conversation to a private support ticket or if you have any further questions. Thanks for your help and patience!
+1Hello Leianne
Thanks for writing. I have done my best to describe below
Export method:
- Select frame (with content)
- Tap 3 dots
- Tap 'Export Frame'
- Tap 'PDF'
Observations on export:
- ALL elements were included in the export EXCEPT
- A 'Vertical divider'
- Strangely, it DID INCLUDE a 'Horizontal divider'
Will be on standby for any feedback
Thanks,
Von
+15Hi
Could you please also share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks for your help and patience. Please feel free to let me know if you have any questions!
+1Hello Leianne
Feel free to review using the following
- Support PIN: du7cdSnMFlj6DmYgCDVxOaNFnB5TzquJvH196188881
- Sample board: https://lucid.app/lucidspark/bafc42d4-faa7-474c-aeb1-71313c710569/edit?beaconFlowId=6D222AEEA4E033C8&page=0_0&invitationId=inv_9e323f6d-ec7f-4adf-a709-8f9f408c879e#
Actions performed:
- Created new blank board
- Added the following elements
- Dynamic table with
- Jira card
- Horizontal line (within dynamic table)
- Horizontal line (outside dynamic table)
- Vertical line (outside dynamic table)
- Dynamic table with
- Created a frame to contain ALL of the above
Steps to replicate/observe:
- Tap frame
- Tap 3 dots
- Tap ‘Export Frame’
- Tap ‘PDF’
- After export view file to see that the vertical line has NOT been included in export
For any future interactions, could we please continue on a non-public facing method?
Thanks,
Von
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