+1I have a document where an SVG export with “Crop to content” consistenly fails to determine the correct bounding box of the content.
The detected box adds ~600px of whitespace at the top, before the first element in the diagram
And no, there is no addtional, hidden element at the top. or at least, nothing that is selectable in the editor.
Best answer by Zuzia S
As a workaround in the meantime, could you please let me know whether you are able to select “Custom” in the Crop dropdown of the Options panel when exporting the document?
The dropdown appears as such:
Please let me know if this alternative works for you at this time!
+8Hi
As mentioned, could you please share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article .
Cheers!
+1Hi
here's the support PIN again:
Support PIN:
duWClVdzMbhmpOQTNEiUzgyl6cHHtrlKc0111727627
+8Hi
Regarding the issue you are experiencing, unfortunately, the Support PIN you provided has since expired, which means that I am currently unable to access the document to investigate.
Could you please generate a new Support PIN and share it here? I’d be very happy to take another look at the document and investigate further.
I appreciate your help and patience!
+1
PIN:
du5iKSxEU2QnfANtjwlzbJftZUk406QB2x111727627
the issue I describe happens when I try to export page “GA - TAM”
Browser & OS:
MS Edge Version 144.0.3719.82
macOS Version 15.7.3
+8
As a workaround in the meantime, could you please let me know whether you are able to select “Custom” in the Crop dropdown of the Options panel when exporting the document?
The dropdown appears as such:
Please let me know if this alternative works for you at this time!
+8Hi
As a workaround, I recommend removing these shapes and opting for their alternatives in our Shape library.
Our team is currently working on a fix, and I will follow up in this thread as soon as there is an update.
Thank you so much for your continued patience!
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