Hello,I am experiencing an issue with exporting/downloading a document that I was previously able to download without any problems.When I try to export the document now, I receive the following message:“Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete.”However, even after keeping the document open for a long time, the download never starts and no file is generated.Important details: This same document (or similar-sized documents) was downloadable before. The issue occurs consistently now. I have tried waiting, refreshing, and retrying, but the result is the same. The document is large, but this was not an issue in the past. Could you please check if there is: A recent change or limitation related to document size or export processing? A known issue with exports getting stuck in the generation phase? Any specific content types or characters that may cause export failures? If needed, I can provide: Document ID Export format (PDF/PNG/etc.) Browser and OS details Screenshots or screen recording of the issue I would appreciate your guidance on how to resolve this, as exporting this document is critical for my work.Thank you for your support.

Solved

Export/download from Lucid not working for large documents

Forum|Forum|8 months ago
December 16, 2025
15 replies
204 views

Hello,

I am experiencing an issue with exporting/downloading a document that I was previously able to download without any problems.

When I try to export the document now, I receive the following message:
“Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete.”

However, even after keeping the document open for a long time, the download never starts and no file is generated.

Important details:

This same document (or similar-sized documents) was downloadable before.
The issue occurs consistently now.
I have tried waiting, refreshing, and retrying, but the result is the same.
The document is large, but this was not an issue in the past.

Could you please check if there is:

A recent change or limitation related to document size or export processing?
A known issue with exports getting stuck in the generation phase?
Any specific content types or characters that may cause export failures?

If needed, I can provide:

Document ID
Export format (PDF/PNG/etc.)
Browser and OS details
Screenshots or screen recording of the issue

I would appreciate your guidance on how to resolve this, as exporting this document is critical for my work.

Thank you for your support.

Best answer by mzengin

Hello Ambar,

We were able to identify the root cause of the issue.

The problem was not related to Lucid itself. It turned out that a security software installed on our company computers called Harmony was blocking the download/export process. Once Harmony was removed, the issue was immediately resolved and downloads started working normally again.

Sharing this here in case it helps anyone else experiencing similar export issues.

Thanks to everyone who helped during the troubleshooting process.

Show previous replies

M

mzenginAuthorAnswer

Hello Ambar,

We were able to identify the root cause of the issue.

The problem was not related to Lucid itself. It turned out that a security software installed on our company computers called Harmony was blocking the download/export process. Once Harmony was removed, the issue was immediately resolved and downloads started working normally again.

Sharing this here in case it helps anyone else experiencing similar export issues.

Thanks to everyone who helped during the troubleshooting process.

Ambar D

Lucid community team

I am happy to hear that this has been resolved for you @mzengin!

Thank you for taking the time to provide your learnings here in this thread so that it’s accessible to other users. I’ve marked your comment here as the ‘best answer’ so that it’s readily accessible in the event that other users experience this same issue.

Please don't hesitate to let me know if there is anything else I can do for you.

This community is dedicated to supporting your work in Lucid's products. If other product questions arise, or if you'd like to share how you use Lucid, you can create a new topic and we’d love to hear from you!

M

mzenginAuthor

Thank you very much for the update and for marking my comment as the best answer — I really appreciate it.
I’m glad the solution can now help other users who might run into the same issue. Sharing learnings is exactly what makes a community like this valuable.
Thanks again for the support and for maintaining such a helpful community. I’ll be sure to open a new topic if I encounter any other questions or have insights to share about using Lucid.
Have a great day!

S

Sam_Dibart

Hey @Ambar D - I was able to confirm that the export functionality does work correctly for me in Chrome with the local access selected - any guidance on why it’s still choking in Edge? I’ve enabled the same setting there but still no dice…

Ambar D

Lucid community team

Hi @Sam_Dibart,

Lucid is optimized for Google Chrome, so for best performance, we recommend using Chrome.

If you choose to use a different browser, here are a few other items you can try:

Make sure you're using the most recent version of your browser.
Try incognito mode. (InPrivate in Microsoft Edge)
Disconnect from your VPN if you are connected to one.
Export a different file type (steps here)

If you’re still having trouble, can you let me know if you’re encountering any specific error messages? Can you please send the following information so I can take a closer look?

A screenshot of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

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