Solved

Error when inserting Lucid into a Canvas Assignment

Forum|Forum|2 years ago
August 8, 2024
32 replies
1195 views

We have received several reports from users indicating that they are encountering errors while attempting to integrate Lucid into a Canvas assignment using the External Tool.

The error message displayed states: “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”

Could you kindly clarify whether utilizing the External Tool to embed Lucid is the correct method for adding it to an assignment, or if we should be utilizing the Lucid icon within the Rich Content Editor (RCE)? Furthermore, what are the recommended assignment settings to enable student submissions with grading support?

Are there any available documents or resources that we could consult for guidance on this matter? Your assistance is greatly appreciated. Thank you.

Best answer by Kelsey Gaag

Hi everyone!

It sounds like I was mistaken and the fix for this bug was released! I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.😊

Show previous replies

Dawson T

Lucidite

Hey @Snbronstein,

Thanks for replying to this thread. I am looking internally into this issue right now. I will get back to you with an update.

Thank you for your patience.

Dawson T

Lucidite

Hey @Snbronstein ,

This error typically occurs when an assignment is copied from a different course. The Lucid integration does not currently support copying assignments from different courses into another. To fix this, your teacher will need to create a new assignment from scratch and select the same source document for submission. This should resolve the error.

I recommend reaching out to your teacher with this information and to verify whether or not the assignment was copied. Please let me know if this fixes the issue.

Thank you!

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