Error when inserting Lucid into a Canvas Assignment

We have received several reports from users indicating that they are encountering errors while attempting to integrate Lucid into a Canvas assignment using the External Tool.

The error message displayed states: “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”

Could you kindly clarify whether utilizing the External Tool to embed Lucid is the correct method for adding it to an assignment, or if we should be utilizing the Lucid icon within the Rich Content Editor (RCE)? Furthermore, what are the recommended assignment settings to enable student submissions with grading support?

Are there any available documents or resources that we could consult for guidance on this matter? Your assistance is greatly appreciated. Thank you.

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No, I mean when I access Lucid from course navigation on Canvas (see the attached screenshot) I click the explore lucid button → the system will navigate me to the different tab instead of staying inside Canvas. This is the expected behavior? As I remembered the first time when I installed Lucid into my Canvas instance, I could access Lucid directly in Canvas after clicking the explore lucid button. But now it’s not, it will navigate me to the different tab. Please help to advise. Thank you.

Hi @Linhlee,

My apologies for the misunderstanding. I’ve confirmed with our internal teams that what you are experiencing is the intended behavior - upon clicking ‘Explore Lucid’, the lucid.app website should open in a new tab.

However, you can access Lucid directly within Canvas by embedding Lucid boards within assignments. For more information on that, I recommend checking out this Community post.

I hope this information helps! Please let me know if you have any further questions.

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