Error when inserting Lucid into a Canvas Assignment

I gave up on the integration with Canvas. Too much worrying on something they haven't perfected.

Hi @misterjacksonust, thanks for adding to this thread! I’d be happy to help you with the issue(s) you’re experiencing, would you mind sharing some additional information about what you are seeing? 

OK. So we have just come across this problem but strangely it is not on all devices. Looking at the console error it suggests there are problems with the token.

Both students had not accepted the user agreement because the embedded iframe with the agreement was not showing in Chrome. We resorted to Edge which allowed them to accept the integration.

For one student it is now working but the other still not so.

Any updates would be gratefully appreciated

Thanks

Hi @gideonwilliams, thank you for continuing this thread. I have created a ticket from your post and will be reaching out shortly to gather more information about your issue! 

Hi @allisonhughes, sorry you have not recieved a response yet! I spoke with our teams and it sounds like the fix for this bug is still in progress. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

@Kelsey Gaag

Thanks for your information.

While testing the new fix in Canvas, I noticed a broken link for "Create a Lucid Assignment in Canvas." when clicking on the Lucid (Whiteboard) from the navigation. I kindly request that this link be updated

Thanks.

Hi @MayTse, 

Thank you for bringing this up! I brought this issue up internally, and it sounds like this issue should be fixed now!  Please let me know if you continue to experience issues or have further questions.

Morning @MayTse 

We are getting this error with a couple of students at the moment. Based on this thread, I have recommended that they try another browser (Edge if they have it - a lot of Mac users). Crossing fingers and toes that this works. Shall keep you posted.

Cheers Sue

@Sue Hickton 

Thank you for providing your insights. However, the error we previously reported was not related to browser access but rather a regional issue spanning across the Asia Pacific region. Lucid has already implemented a fix for the problem I reported. I recommend that you create a new ticket for your issue so that they can address the loading error you are experiencing.