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Question

Error loading document" on a specific flowchart

  • May 28, 2026
  • 11 replies
  • 76 views
B
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Hi everyone,

I'm running into an issue with one specific flowchart in my Lucidchart account. When I try to open it, the document begins to load but then displays the following message in the center of the screen:

> "Error loading document. We apologize for any inconvenience. Try refreshing the page or follow these troubleshooting steps if the problem persists."

The Lucid logo appears in the top-left corner, but the canvas never finishes loading.

**What I've already tried:**
- Refreshing the page multiple times
- Clearing browser cache and cookies
- Opening the file in an incognito/private window
- Trying a different browser
- Disabling browser extensions

**Important detail:** The issue only happens with this one specific document. All my other flowcharts open normally.

**Environment:**
- Browser: Google Chrome and Mozila Firefox

Is there anything else I can try to recover this file? Could it be corrupted on the server side, and if so, is there a way to restore a previous version?

Thanks in advance for any help!

    Comments

    I
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    • Ingrid
    • May 28, 2026

    Hi,

    I believe it is a system problem. I am experiencing the same situation, but I identified it early this morning, around 9 hours ago. I tried changing the file, but the errors still occur, even on my phone, so I can rule out a computer-related issue. Coincidentally, the files that are not loading are the ones created recently, this year.

    I have an important presentation, and I need to recover the flow as soon as possible.

    Thanks in advance for any help!

    I
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    • Ingrid
    • May 28, 2026

    UPDATE:

    I was able to recover the content of my diagram by exporting it to Lucidspark. At least this gives me a temporary workaround while the issue is being reviewed by the support team.

    Hi,

    I believe it is a system problem. I am experiencing the same situation, but I identified it early this morning, around 9 hours ago. I tried changing the file, but the errors still occur, even on my phone, so I can rule out a computer-related issue. Coincidentally, the files that are not loading are the ones created recently, this year.

    I have an important presentation, and I need to recover the flow as soon as possible.

    Thanks in advance for any help!

     

    S
    Forum|alt.badge.img

    I'm having the exact same issue; I've been seeing the same error message for the past 8 hours. Exporting to Lucidspark worked as a temporary workaround for me as well. Hopefully, this gets resolved soon. Does anyone know if there’s a technical support contact available?

    Leianne C
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    • Leianne C
    • Lucid support team
    • May 28, 2026

    Hi ​@brunozle, ​@Ingrid, ​@SusanaGonzález Muñoz, thank you for posting in the community and sharing that information. I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

      N
      Forum|alt.badge.img

      We’re having the same issue, is there anywhere we can follow up on progress on a fix? We’re heavily dependent on LucidChart so it’s quite urgent!

      J
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      • jherbert
      • May 28, 2026

      Hello,

      Same problem with me. 

      Document is in Lucidspark and exporting it to Lucidchart only creates a 0 bytes file. 

      Tried everything but the document does not open. I have 2 other ones that open perfectly. This is probably the bigger one of the three. 

      I hope it’s only temporary.

      F
      Forum|alt.badge.img

      Hello,

      Same problem with me. 

      Guillem Montero
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      SAME PROBLEM TO ME!

      J
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      Same problem for me as well - only on one specific document. 

      N
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      • NeilJ
      • May 28, 2026

      Same problem for me!

      M
      Forum|alt.badge.img

      Hola buenos dias

       

      Tengo el mismo problema desde hace ya 20 horas. Han tendido alguna respuesta?

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