Question

'Enter' or 'TAB' to create new shape shifts entire board

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When using a keyboard shortcut to create a new shape (either TAB or Enter), the entire board shifts when the new shape is created. Ctrl+Z does not undo the shift.

C

Caden E

Lucid product team

Hi Jsourbeet,

Would you mind sharing a screen recording of the problem? I was unable to replicate it based on my understanding of your issue. I’ve attached a recording of double-clicking to create a new sticky note, then pressing Tab, Ctrl+Z, Enter, Ctrl+Z.

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recording.mp4

J

jsourbeetAuthor

Hi Caden, thanks for replying so quickly. I’m actually using lucidchart, not lucidspark. I’ve taken a screen recording, but the gui won’t allow me to add it to this comment. I’ve attached screenshots with captions of each button press from my video instead. For context, the blue background blocks are locked shape elements.

Ok now onto the second buggy behavior.

I’ve just reset the board. This screenshot is before I press ‘Enter’

This is after I press Ctrl+Z so that does work for this one.

The only way I’ve been able to create a new card of the same type and color is to duplicate a card and then edit the text by: ctrl+c and ctrl+v, edit text.

Let me know if that clarified my issue! Thanks.

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A

aishakhan

Lucid support team

Hi @jsourbeet,

Thank you further clarifying the issue! Could you additionally share a temporary Document Support PIN for this document? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

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J

jsourbeetAuthor

Hi Aishakhan,

Here is the temporary pin: ducxyld0Cxt3vFvOQlfrrmp8YtqMjW90LK205968050

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J

jsourbeetAuthor

Hi Lucid team, just following up! How is this case going?

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A

aishakhan

Lucid support team

Hi @jsourbeet, I apologize for the delay here. I haven’t had luck reproducing this behavior. Can you please provide another Document support PIN? The previous one has expired and it should allow me to investigate this further. I appreciate your continued patience!

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