I have been successfully importing xml files up until yesterday (4/21/26) but they are now appearing as blank canvases. I switched to drawio files per the documentation and am receiving the same result. Has something changed? I have an XML that I know imported last week as an example. What am I missing?
Solved
drawio and xml files not importing correctly
Best answer by justinjohnson57
Hi again,
I have good news! Our development team has let me know that the issue should now be resolved. Again, I’m sorry for any inconvenience this may have caused. If you’re still seeing the issue or have any other questions, feel free to reach out. I’m happy to help!
Best,
Justin J.
+2Hi
You have definitely identified a bug, and I found that a team member of mine has submitted a bug report to our dev team and it is currently under review! I apologize for any disruption this may cause, and I will update this thread with any new information about a fix.
Please follow along on this thread for updates, and post any additional questions or concerns below. Feel free to share any extra bits of information as well, just as long as they do not contain any confidential information! I am happy to help as much as I can.
All the best,
Justin J.
+2Hi again,
I have good news! Our development team has let me know that the issue should now be resolved. Again, I’m sorry for any inconvenience this may have caused. If you’re still seeing the issue or have any other questions, feel free to reach out. I’m happy to help!
Best,
Justin J.
Create an account in the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in to the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in with Lucid Log in with airfocus
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Your privacy choices
