Downgrade Account & transfer documents immediately

Hi ​@sudhi55, 

Thanks for posting in the Lucid Community! I was able to locate the ticket you submitted with our billing team- they will reach out to you shortly to help with downgrading your account. 

In regards to transferring documents, there are a few different options: 

• Instead of transferring all of your documents, when you downgrade your current account from Team to Individual, all of your documents will remain in your account. Instead of making a new account, you can update the email address on your current account to the email you want to use on your new account. 
• You can put all of your documents in a folder, share that folder with your new account, and then make a copy of the shared folder. You will become the owner of the copy. 
• You can transfer documents individually by following the directions outlined in our Transfer Lucid documents help center article. 

Please let me know if you have any additional questions! 

I would prefer to keep the same email for the new individual account. Essentially keep the documents & ownership as is. 

Hi ​@sudhi55, 

Thanks for following up! If you would like to keep the same email for your account, then you don’t need to worry about transferring documents. When you downgrade from a Team to Individual account, all of your documents will remain with you. Please let me know if you have any additional questions or concerns!