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Question

Documents not saving

  • August 18, 2026
  • 0 replies
  • 34 views

Hello! 

I am trying to finish work on LucidChart, however, I am getting the “We couldn’t save your changes. Check your connect or try troubleshooting the issue” error. I have tried the troubleshooting steps, cleared cache and cookies, restarted my system, tried incognito window, attempted to make a copy (copy opens a blank screen that never loads) still nothing. 

Can you please help? I preface that I am working on a work computer and have restrictions that limit my troubleshooting capabilities outside of the basic steps. Thank you for any help you can provide!