Solved

Document names not saving and missing document

Forum|Forum|1 year ago
January 15, 2025
12 replies
234 views

Recently, I noticed when I save documents that they are not shown with the name I give the but remain as Blank Document.

And other documents I create are missing entirely when I try to find them later.

Is there a Support function at Lucid that can help?

Best answer by Ambar D

Hi @Mark S101,

Looking in our system, I’m seeing two documents with the word ‘Aderant’ associated with your account. One of them is titled ‘Aderant Drive Architecture Diagram Details’ and the other is titled ‘Aderant Drive Architecture Diagram’, but it appears they are owned by another user. It appears you have view-only access to both documents. Are either of these what you are looking for? To find these documents in your account, I recommend searching the top left bar as shown below. If you run into difficulty, I would be happy to help you further.

Please let me know if these are not the documents you are searching for. I would be happy to further assist in locating the correct document.

Regarding the issue saving the name of your documents, would you mind providing me with a screen recording of the problem, replicating what happens when you attempt to rename a document?

Thank you in advance for your help and patience as I work to resolve this!

Show previous replies

Mark S101Author

Lucidchart seems fundamentally broken to me. There are two key features that do not work.

First, I cannot name an new document and have that name appear in the list of documents. See:

I created the second document then named it. But when I view the document from Home, it always shows as Blank diagram. Even if I rename it from withing the document, it still shows that way. I only see the name when I open the document. If I rename it from the Home page, that rename does not stick and it reverts to the Blank.

If I save a copy of that document, the name I give the copy DOES appear in on the Home page.

The other thing I cannot do is star/favorite any document. It simply does not work.

Ambar D

Lucid community team

Hi @Mark S101, thank you for that additional detail. Since this appears to be account-specific, I am directing this to a private ticket so that our support team can continue investigating from there.

The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

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