Hi @GermanA, 

Thank you for posting in the Lucid Community? Could you try the following steps to see if they resolve the issue? 

• Could you try opening your document in a private or incognito window to help us narrow down the potential cause?
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A document support pin (For more information on generating a Support PIN, check out this Help Center article).
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

Hi, thanks for checking in!

Unfortunately, I tried those steps but the document keeps getting “chopped” when scrolling. 

The pin is sE81AlpYgYmr 

This is the console:

Thanks for the support!

Hi @GermanA, 

Thank you for trying those steps! I’ve converted your post to a support ticket so we can take a closer look at the issue.