Hi @Aleksandra Skóbel! It is definitely strange that Shift+Enter is suddenly mimicking the spacing of a full paragraph for you, as that shortcut is specifically designed to keep text blocks tight.
To help narrow this down, I'd love to know which browser and operating system you’re currently using. It is also worth checking if this behavior happens across all your documents or if it’s just happening in one specific file or template. Sometimes, browser extensions like Grammarly or ad-blockers can hijack keyboard shortcuts, so it would be a great first step to see if the problem still occurs when you test Lucidchart in an incognito or private window.
One thing to check right away is the Text Options menu in your top toolbar. It’s possible that the document's default "Line Spacing" or "Paragraph Spacing" values have been adjusted. If the line spacing is set significantly higher than 1.0, or if there is a "Space After" value applied to the paragraph, even a soft return will look like a massive gap. Ensure your line spacing is set to 1.0 and that the paragraph spacing icons are set to 0 to see if that closes the gap.
Check out the Lucidchart Support guide on Adding and Styling Text. If the settings look correct but the issue persists, it might be a deeper rendering bug that needs their technical team's eyes.
