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brittney l
August 1, 2023
Solved

Diagram is too small in PDF export

  • August 1, 2023
  • 11 replies
  • 279 views

Please help!! I've created an org chart for my organization however once I download the PDF the sizing is extremely small. I have to zoom in to 400% to read the information. How can I fix this? I have adjusted the content scale to as much as 100% on landscape and the font is still small once I print. How can I change this?

Best answer by Amelia W

Hi @SanavaH., thank you for providing that information! After taking a look on my end, I was able to use the “Fit to Page” function in Document Settings and that seemed to help with the size.

However, I noticed that some of your Org Chart columns are far a part from each other. So I would recommend moving some columns closer together where possible, as this will allow you to continue to increase the size of your font from 13pt. 

One other note, it looks like you have text in your shapes, but then additional text boxes above your shape to use two different font sizes. This can make it harder to scale your objects all together to continue to increase the size. I would recommend putting all of your text in a single shape, and setting the size to Auto, as you adjust your chart to be the proper size. Then you can adjust each line of text by highlighting it within the shape, if you would like to make certain pieces of information smaller.

Please let me know if you have any further questions! 

Comments

Zuzia S
Lucid community team
February 17, 2026

Hi ​@HannahB2026, thank you for chiming into this thread! I’ll be happy to help. 

To rule a few things out, could you please confirm whether you have tried the troubleshooting steps mentioned previously in this thread? Such as:

  • Turning off infinite canvas in document settings and customising the size of the canvas itself:
  • Adjusting the size of the content within the canvas, including both shapes and text to increase readability during export:
  • Alternatively, you can choose from various export options in the Export portal, including cropping to content:

Could you please let me know if these work for you?

If issues continue then, could you please provide a temporary Document Support PIN for your document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this  Help Center article 

Cheers!