Dataset linking error to .xlsx previously used

Hi ​@RutaBaega 

This error is usually caused by differences between the original and replacement Excel structure (such as renamed columns or sheet changes), or Lucid retaining a cached dataset mapping.

Since live linking is restricted, the safest approach is to ensure the replacement file matches the original structure exactly or remove and re-add the dataset connection to clear cached mappings

To learn more - How do I refresh or replace data for an org chart? – Lucid

Hope this helps !!

Thank you. 

I tried using my data set in an entirely new chart,  thus removing the possibility that there was any cached iteration issues, and I still encounter the problem.  I have also completely removed the data set and attempted to replace it from the original file without success. 

We have been iterating on the database, adding columns for more tagging/metadata capabilities but this is not a material diversion from how I have used Lucid previously and expected the functionality to remain. 

Hi ​@RutaBaega thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Thank you! I already have a ticket ongoing - let’s not duplicate that effort and save churn.  My current ticket number is #6743264

I made this post before submitting that ticket hoping to solve the issue, alas we didn’t succeed. 

Hi ​@RutaBaega 

Gotcha, I understand, I will be sure to flag the duplicate. Thank you so much for the notice on that!