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Dianne B
December 2, 2022

Data link for org chart

  • December 2, 2022
  • 13 replies
  • 200 views

Hello I created a Google Sheet to populate my data for our department org charts.  That sheet was created under a previous account that I owned.  Since then I have a new account (because of my new position) and I've lost the ability to transfer ownership of that Sheet.  I was able to share to my personal email and then share it with my new account but I cannot figure out how to update my data link to use the new sheet to import into my org chart.  Is it possible to switch the data link import for my org chart?

    Comments

    Dianne B
    Dianne BAuthor
    December 6, 2022

    Is it possible to talk to a tech so I can better understand how Lucid/google work?   I hit data linking  on the left side and notice that the tabs have a number in parenthesis (2) etc. but I'm not sure what that means.  Could this be the reason I'm having issues?  

    Dianne B
    Dianne BAuthor
    December 6, 2022

    Micah
    Lucid community team
    December 6, 2022

    Hi Dianne thanks for your response and that screenshot. I'm glad to hear that data linking is working as expected for you and you're seeing changes sync between your data and diagram. The numbers in parentheses like "(2)" indicate multiple datasets/tabs by the same name that you've uploaded. If you've uploaded the same tab more than once they'd be named this way within Lucidchart. However without seeing your specific document it's difficult to understand the sequence of events and what you've experienced. It looks like you've opened a support ticket with our team - we'll continue the conversation there so we can take a closer look at what you're experiencing. Please refer to that email for further communication! Thanks for your help and patience.