I was working on a large, complex org chart in Lucidchart and tried to break it into sections using layers. That approach didn’t work as expected, so I deleted the layers—only to realize that it took critical parts of my chart with it.
Here’s the catch: you can only “undo” via something called Revision History, which is locked behind a paywall. It’s an intentional and greedy design choice. So I upgraded my plan, just to fix this one issue and then downgrade again.
But even after upgrading, Revision History failed me—none of my versions from just a few days ago were accessible. My work was gone.
To make matters worse, I discovered that this exact issue was raised over three years ago in Lucidchart’s community forums. Back then, version history did work for the affected user. Today, despite years of feedback, they’ve chosen not to improve the functionality. If anything, it’s worse.
Lucidchart’s editorial and product decisions seem more focused on catching users in traps than supporting them with intuitive, reliable tools.
