My team is currently documenting customer journeys based on various customer request types. We are expecting to start to see a crossover of similar problems between the different journeys and requests. I don’t want to duplicate work so I’m looking for a way to create a master list of problems.
These problems would be added to the individual journeys but ideally then feed into a central list that can be used to prioritise and plan ideation work or solutions with the whole team.
I had thought about using Lucid cards, but is there a way to pull all the cards from several documented journeys as they are added and sorted into a single worksheet, table etc?
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